Refund policy

We hope you love what you’ve purchased from us, but we do understand that shopping online sometimes results in a purchase that isn't quite what you expected.  If you would like to return the product for a replacement, exchange or credit, please send it back to us within 14 days (you will need to pay the courier cost for this).  Provided that the product/s are in their original condition, unused, unwashed, and undamaged, we will replace, exchange or apply a store credit.  

We do not offer replacement, exchange or credit on sale items (unless faulty)
We are not under obligation to refund due to a change of mind.

Damaged, faulty or incorrect items

Our Jinxie team take great care in wrapping and checking your purchases to ensure our high standards are being met.  However, we know that sometimes things can go wrong.  If you do receive a damaged or incorrect item, please contact us immediately info@jinxie.nz

Please retain the damaged product and its packaging as we may need proof to claim the cost of the item and postage from the shipping company.

We will ask you to send the package back to us (once assessed, we will refund the shipping costs to you) and assess the fault and either replace, repair or refund you.  Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.

Return costs are at the expense of the customer and shipping costs will not be refunded (except in the case of damaged or where we have made an error).

90-Day Warranty:
We offer a 90-day warranty on all items purchased from Jinxie. This warranty covers manufacturing defects but does not include damage caused by wear and tear or misuse. 

Please provide a contact phone number or email address so we can contact you. Once we have received the item, we will advise you of the refund or exchange status.

Please ensure all items are packed securely.  Jinxie is not responsible for the damage or loss of an item being returned.

In purchasing from Jinxie you are agreeing to our returns and exchanges policy.